FAQ

Payments Accepted

We accept EFT or bank transfer.

Cancellation Policy

Any cancellations must be made 24 hours before a clean is scheduled, if 24 hours notice is not provided then we reserve the right to withold the deposit fee.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee, if you are not satisfied with the clean we will offer a re-clean free of charge or a partial 20% refund. We also offer a Bond back garauntee on all end of lease cleaning jobs to ensure 100% customer satisfaction, if there are any issues we will reclean free of charge.

Booking Policy

We ask that all new customers pay a 50% security deposit fee on all new cleaning jobs, this payment must be made by 5 pm business day.

Worksafe Policy

Abuse, intimidation and threats will not be tolerated and service will be discontinued immediately.